The Deal Whisperers

A Guide to Disciplined Sales and Negotiation

Thursday, August 4, 2016

Or We Could Do It the Right Way...

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The legendary comic actor W.C. Fields famously said, “Never work with children or animals.” But not because he didn’t like them; because t...
Tuesday, July 12, 2016

You Can Only Sell Ice to Alaskans Once

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A young sales professional once said to me, “You could probably sell ice to Alaskans.” I said, “That might be true, but it could be ...
Friday, May 20, 2016

The Difference Between Gold and Silver

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This past week I had the opportunity to hear a presentation by Charlie Houchin, who won a gold medal in the 4x200 meter freestyle relay wi...
Thursday, March 3, 2016

Grow Your Client Like a Lobster

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A rabbi on YouTube got me thinking how client relationships are like lobsters. Renowned psychiatrist Rabbi Dr. Abraham Twerski posted ...
Wednesday, February 10, 2016

Why Are You in the Woods?

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“This is what the client is demanding. They have been saying this for months. I know we don’t usually do it this way, but if we say ‘yes’ ...
Thursday, January 7, 2016

I Hate My Client

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“If you don’t walk into the client’s building every day, excited about the opportunity to help solve their problems and make them successf...
Monday, November 30, 2015

Does Donald Trump Look Under the Table?

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Several times in my career I have been asked to help resolve a particularly difficult situation because the team said they needed “a tough...
Thursday, October 29, 2015

This Kid Just Keeps Failing

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The other day I met with a young man named Tom who is graduating from college next May. He is interested in a sales career in the technolo...
Tuesday, September 29, 2015

Don't Get Caught Naked

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A colleague once asked me how much negotiation contingency I have in my deals. I asked, “What is negotiation contingency?” “It’s t...
Monday, August 10, 2015

"Light Fuse. Move Away." Rules For Improving Client Relationships

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I was looking at a pack of firecrackers a few weeks ago and noticed the very clear and simple instructions on the back: Light Fuse. Move A...
Friday, July 17, 2015

A Million-Dollar Coffee Cup

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Recently I was buying a car and I was reminded of the story of the million-dollar coffee cup. I first heard about the cup over 20 years ...
Friday, June 19, 2015

One Word to Becoming a Better Negotiator

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You are about to sign a deal after weeks of intense negotiations. The client, before picking up the pen, says to you, “I just got a call f...
Wednesday, March 4, 2015

Whadja Get?

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“Mr. Gitou, how much do you usually budget for negotiation contingency?” Tyler Gitou looked up from his computer screen, a quizzi...
Monday, January 5, 2015

Don't Do It!

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“Mr. Gitou, you’re never going to guess who just called,” said Verdi. Tyler Gitou smiled at Verdi. “You know, Verdi, I can’t ever fi...
Thursday, March 27, 2014

How Stupid Can You Be?

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“Mr. Gitou? I got blindsided.” Tyler Gitou waved Verdi into his office. “Tell me what happened, Verdi?” “Well, remember we close...
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Wednesday, February 5, 2014

You Are Unbelievable

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Tyler Gitou lowered his head and shook it slowly. “And you missed that deadline too,” he said. “Yes,” Verdi said meekly. “We got the p...
Thursday, October 31, 2013

What Will You Do After You Get Punched in the Mouth?

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The Deal Whisperer posted its 50th  article in September, all based on my ongoing experiences leading sales teams in pursuit of outsourcin...
Tuesday, October 22, 2013

The 'Five Hows' of Sales

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The Deal Whisperer posted its 50 th  article in September, all based on my ongoing experiences leading sales teams in pursuit of outsou...
Wednesday, October 2, 2013

Change Your Attitude!

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The Deal Whisperer posted its 50 th article last month, all based on my ongoing experiences leading sales teams in pursuit of outsourcing...
Monday, September 16, 2013

Who is Driving?

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“Verdi, haven’t you been working on closing that same deal for months?” asked Tyler Gitou. “Yes I have, Mr. Gitou,” said Verdi. “W...
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About Me

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John Dieffenbach
Los Angeles, California, United States
I have spent over 30 years in the information technology industry managing sales teams and closing large, complex deals in BPO, SI and Managed Services for Fortune 100 companies across industries (e.g. financial services, healthcare, and pharmaceuticals). My passion is in helping clients solve their most challenging business issues by leveraging innovative solutions that drive greater efficiency, productivity and value. In my role, I develop collaborative relationships with clients and work with them to create transformational services to better manage risk, cost and compliance in the fast-changing economic and technology environment. I write a monthly blog on sales and negotiation: www.runningtheroom.com
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