The Deal Whisperers

A Guide to Disciplined Sales and Negotiation

Saturday, July 7, 2012

She's So Emotional!

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Peter Pompel stood up and extended a hand to Tyler Gitou. “Mr. Gitou,” Peter said. “Thanks for coming to visit with us. I hear ...
1 comment:
Monday, May 14, 2012

Send Paper Send People

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The Deal Whisperer posted its 50th  article in September, all based on my ongoing experiences leading sales teams in pursuit of outsourc...
Friday, April 20, 2012

What is the Client Buying?

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“So Verdi, at our last lunch you told me you were struggling with a request from your client for a price cut,” said Tyler Gitou. “That’s ...
Thursday, March 1, 2012

Why Did You Buy That Car?

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“Thanks for meeting me for lunch, Mr. Gitou,” said Verdi. “I have been working on this bid for a new procurement system for one of my client...
1 comment:
Wednesday, February 15, 2012

The 'Five Hows' of Sales

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“Mr. Gitou, my team worked really hard on this proposal,” said Verdi. “It was a huge disappointment when the client chose our competitor. Bu...
2 comments:
Friday, January 20, 2012

No Prize for Second In Sales

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Verdi passed by Tyler Gitou’s office looking dejected. Then he passed again. And again. Tyler smiled and got the hint. “Verdi, is there some...
Thursday, January 5, 2012

I Hate My Client Part 2

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“Mr. Gitou, I am dealing with a difficult CIO at a financial services company. What does a red car or green car have to do with that?” Verdi...
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Tuesday, December 13, 2011

I Hate My Client

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Verdi burst into Tyler Gitou’s office and blurted, “That man is going to drive me crazy!” Tyler was taken aback for a moment. “Verdi, you...
Wednesday, November 2, 2011

Women in Negotiation Part 2

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“Mr. Gitou, the last time we spoke you said one of the problems women have in negotiating is they focus too much on the relationship,” said...
Thursday, October 20, 2011

Women in Negotiation

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“Ty Gitou?” A young woman stood in the doorway of Tyler’s office. Tyler came out from behind his desk to greet her. “Yes, hello. I am T...
Friday, October 7, 2011

Transactional Trust Part 2

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Tyler Gitou drew three interlocking circles on a sheet of paper. In one he wrote “Credibility” in another he wrote “Reliability” and in the ...
Tuesday, September 27, 2011

Transactional Trust

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“Five, six, seven…” Verdi was counting as he looked over a list. Tyler Gitou stopped in the hall as he passed Verdi’s office. “What are y...
Monday, September 12, 2011

Negotiation in Crisis, Part 2

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“OK,” Verdi said. “I understand. One of the big mistakes around the negotiation our government just had over the national debt was the failu...
Friday, August 26, 2011

Negotiation in Crisis

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Verdi had never looked worse. Tyler Gitou found him cowering in a corner booth of a restaurant hanging onto a cocktail. His hands were sh...
Wednesday, July 27, 2011

I'm Not Negotiating, I'm Selling

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Tyler Gitou was having lunch with Kevin Del Clinchy, a salesman for a large software company. “How is your deal with Great Works going so fa...
Monday, June 13, 2011

Who Is That?

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“So you mentioned that a new executive unexpectedly joined the other party’s negotiation team,” Tyler Gitou said to Verdi. “How did that hap...
Monday, May 9, 2011

Stop It!

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“I can’t believe what just happened!” Verdi sputtered, red-faced. “We were meeting with the client to close out some of these tough issues. ...
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Monday, April 11, 2011

How to Swing a BATNA

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“Now that I understand how to think about my BATNA and the client’s BATNA, what do I do with the analysis?” Verdi asked Tyler Gitou. “Be car...
Friday, March 18, 2011

Want Leverage? Pick Up a BATNA

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“I am very intrigued by this concept of BATNA you raised the other day,” Verdi said to Tyler Gitou. “Can you explain to me how I would use i...
2 comments:
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About Me

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John Dieffenbach
Los Angeles, California, United States
I have spent over 30 years in the information technology industry managing sales teams and closing large, complex deals in BPO, SI and Managed Services for Fortune 100 companies across industries (e.g. financial services, healthcare, and pharmaceuticals). My passion is in helping clients solve their most challenging business issues by leveraging innovative solutions that drive greater efficiency, productivity and value. In my role, I develop collaborative relationships with clients and work with them to create transformational services to better manage risk, cost and compliance in the fast-changing economic and technology environment. I write a monthly blog on sales and negotiation: www.runningtheroom.com
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